Mobile and telecom accounts · United States
Verizon account process
Verizon distinguishes transferring a number from disconnecting a line or closing an account. Its support process may involve a phone call, company store, or secure document upload when requested.
Independent educational guide. BeforeHand is not affiliated with Verizon. Confirm current requirements through the official source.
Applies toTransfer or disconnection after an account owner dies
Support levelAssisted
Typical timingVerizon states that submitted disconnect-service forms are generally reviewed in about three business days, though the complete process may take longer.
What to prepare
- Account owner's name and mobile number
- Verizon account PIN if available
- Death certificate if requested
- Executor or estate documentation when requested
- Decision about keeping numbers and devices
Step-by-step process
- Decide whether each mobile number should be transferred or disconnected.
- Save needed voicemails and account records before disconnection.
- Use Verizon's published deceased-account handling channel; authorized retailers may not handle estate requests.
- Follow instructions for device-payment balances, returns, and number transfers.
- Wait for confirmation that the requested transfer or disconnect is complete.
What to arrange in advance
Keep authorized-account contacts current and record which numbers, devices, authentication methods, and family services depend on the account. Do not disconnect a number before checking whether it is used for account recovery.
Official source
Provider processes change. Use the official page below for current forms, channels, and documentation requirements.
Verizon deceased-account handling →